Refund policy

NextGen Nerds Refund Policy

Last Updated: [1/2025]

At NextGen Nerds, we strive to provide high-quality products for gamers, tech enthusiasts, and geeks. If you're not completely satisfied with your purchase, we're here to help!

Returns & Refunds Eligibility

We accept returns and refunds under the following conditions:

• Timeframe: You have 15 days from the date of delivery to request a return.
• Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
• Proof of Purchase: A valid receipt or order confirmation is required.

Non-Refundable Items

Certain items are non-refundable and non-returnable, including:

• Digital products (e.g., gift cards, downloadable content)
• Custom or personalized items (e.g., printed-on-demand designs)
• Final sale or clearance items

How to Request a Refund

1. Contact Us: Email our support team at yinyangmedia7@gmail.com with your order number and reason for return.
2. Approval Process: Once your request is approved, we will provide a return shipping address.
3. Shipping Costs: Customers are responsible for return shipping fees. We recommend using a trackable shipping service.
4. Refund Processing: After we receive and inspect the item, your refund will be issued to the original payment method within 5-7 business days.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund at no extra cost.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank statement.
• Contact your credit card company (processing times vary).
• If the issue persists, email us at [yinyangmedia7@gmail.com].

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, reach out to us at yinyangmedia7@gmail.com